Items purchased from MiniToyStore.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.
We must be notified of the return within 7 days of your receipt of the product.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. A package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrect input address, MiniToyStore.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
For assistance, please contact Customer Service by email
Special CircumstancesShipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email email@example.com with photographs of the package and damaged contents.
*Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.